TERMS OF SERVICE / END USER LICENSE AGREEMENT
Hopa is a brand owned by Karamba Limited, a company incorporated under the laws of Malta. The games on this website are powered and operated by
Aspire Global International LTDAspire Global 7 Limited
Aspire Global International LTDAspire Global 7 Limited (or "The Company") is a company registered in Malta for the purposes of operating and offering of online and mobile application games and sports betting services with registration number C42296 and registered office at 135 High Street Sliema Malta. The Company is licensed and regulated by the Malta Gaming Authority under the license no. MGA/CRP/148/2007 issued on the 17 August 2009 (this license incorporates the previous licenses held by the Company and list the old license numbers with their license dates). We offer Type 1, Type 2 and Type 3 Gaming Service offering casino, fixed odds betting and bingo games. Games provided by Aspire Global International Ltd are regulated by the MGA. Aspire Global International LTDAspire Global 7 Limited have an Irish Betting License with license reference number 1014834.
Aspire Global 7 Limited (or "The Company") is a company registered in Malta for the purposes of operating and offering of online and mobile application games with registration number C89956 and having registered office at 135, High street, Sliema SLM 1549, Malta, which is a fully licensed operator under the Remote Gaming Regulations of Malta MGA/CRP/148/2007, authorization number MGA/CRP/148/2007/02 issued on the 1 August 2018 and regulated by the Malta Gaming Authority.
The Company provides online and mobile gaming services to You (the "Company
The Company Services
") subject to the following terms and conditions
this end user license agreement (the "Agreement
") which should be read
by You in its entirety prior to Your use of the Company Services or products.
Please note that the Agreement constitutes a legally binding agreement between You
and the Company. By registering with The Company and/or by using The Company's
Services, You agree to be bound by this Agreement in its entirety and without
If You do not agree to any of the provisions of this Agreement You should
stop using The Company Services and remove the RVG Games from your computer and
In addition to the terms and conditions of this Agreement, please review Our
that You should review, Your use of Our gambling services is
strictly subject to all additonal rules which shall apply from time to time to the
type of gambling services which you are using, including, but not limit to the,
Fair Play Policy
Cash Out Policy
as well as other rules, policies, and terms and
conditions relating to the games services and promotions posted on Our Website
Our Mobile Application(s), which are incorporated herein by reference, together
with such other policies of which You may be notified of by Us in advance time to
In this Agreement unless the context clearly indicates otherwise:
Free Practice Play
shall mean a play mode allowing a Player Account holder to play
the RVG Games using
the The Company Services for practice purposes. Playing in
involves no betting of actual funds and entails no ability to
win or lose any such
funds, but is however subject to the same Player rules as Real
shall mean Free Practice Play and/or Real Money Play game(s)
which can be played
by Players holding a valid Player Account via our Website(s);
shall mean any procedures or conditions issued by The Company in
to this Agreement which apply only to a particular Free Practice
Play and/or Real
Money Play RVG Game;
shall mean the rules governing all Free Practice Play and Real
Money Play games
using the The Company Services including all relevant sections
of this Agreement
and as shown on the Game Procedures of each relevant RVG Game;
shall mean the software used by the The Company Services to
govern the outcome of Free Practice Play and Real Money Play
games offered by the
The Company Services;
shall mean any mobile application owned, operated, affiliated or
hosted by The Company
and any program or data file or any other content derived there
is required to be accessed or otherwise utilized by You enabling
You to participate
in the RVG Games for Free Practice Play and Real Money Play;
The Company Services
shall mean The Company.'s internet gaming system on the
on Mobile Application(s), including related services and gaming
as offered and listed on various Website(s) and/or on Mobile
shall mean any real money purchase of one of our RVG Games for
the purpose of betting
shall mean any person over the age of eighteen holding a valid
Player Account with
The Company for the purpose of betting online;
shall mean a personal account opened by an individual, solely
for such individual,
and maintained with Us to enable that person to play RVG Games
using the The Company
Services both for Practice Play Games and Real Money Games;
Real Money Play
consists of a play mode allowing a Player Account holder to play
the RVG Games using
The Company Services which involves the betting of actual funds
possibility of winning and losing such funds;
shall mean Free Practice Play and/or Real Money Play game(s)
which can be played
by Players holding a valid Player Account via The Company
shall mean Free Practice Play and/or Real Money Play game(s)
which can be played
by Players holding a valid Player Account via The Company
Us, We or Our
shall refer to The Company, and/or any subsidiaries,
affiliates, directors, officers, employees of
Aspire Global International LTDAspire Global 7 Limited.
The Company's Partners
Shall refer to any affiliates, agents, contractors and/or
business partners of The Company,
including White Label Partners;
User Name and Password
shall mean the Username and Password which you choose when You
register to use The
Company Services which is personal and may only be used by you
Practice Play Games and Real Money Play Games;
shall mean any website owned, operated, affiliated or hosted by
and any program or data file or any other content derived there
is required to be accessed or otherwise utilized by you enabling
you to participate
in the RVG Games for Free Practice Play and Real Money Play;
White Label Partner
shall mean an entity which is an owner of an Internet site
and/or mobile device
company which provides certain functions, such as marketing and
promotion, in connection
with The Company Services.
You, Your or User
shall refer to the user of The Company Services for Free
and/or Real Money Play games.
The availability of The Company Services does not construe an
invitation by Us to use The Company Services if you reside in a
or region in which such use is currently forbidden by law, or
within any jurisdiction
where The Company, in its sole discretion, elects not to offer
You accept sole responsibility for determining whether Your use
of The Company
Services is legal in the country/region where You live and/or in
where You log on to use The Company Services.The Company shall
not be responsible for any illegal or unauthorized use of the
Services by You as We are unable to verify the legality of use
in each jurisdiction
and it is Your sole responsibility to verify the legality of
using The Company
Services prior to logging on to The Company Services. Please
legal counsel in the applicable jurisdiction if You have any
doubts about the legality
of Your use of The Company Services under the laws of any
that applies to You.
By law, You may only use the Services if you are eighteen (18)
years old, or of
legal age as determined by the laws of the country where you
live which shall only
be valid if the age of majority in your jurisdiction is eighteen
(18) years or higher
("Legally of Age"). We reserves the right to withhold any
funds in Your account
until your age is verified.
We reserve the right at any time to request from You evidence of age in order to ensure that minors are
not using The Company Services. We further reserve the right to suspend or cancel Your
Player Account and exclude You, temporarily or permanently, from using The Company Services
if satisfactory proof of age is not provided or if We suspect that you are underage and such
satisfactory proof is not provided by You within five (5) days of our requesting such proof,
Your Player Account shall be closed, winnings forfeited and withdrawals returned to the account
from where the funds were deposited. Such decision shall be final, binding and not subject to appeal.
During their engagement period and for a period of 24 months
thereafter, no officer,
director, employee, consultant or agent of The Company or any of
companies or its suppliers, vendors or White Label Partners is
permitted to use
The Company Services directly or indirectly, nor is any supplier
This restriction also applies to relatives of such persons and
for this purpose
'relative' includes, but is not limited to, any of a spouse,
partner, parent, child
Intellectual Property Rights
For the avoidance of any doubt, The Company is the owner or
licensee of the
copyright, trademarks and other intellectual property rights
and/or the Interactive
System and the RVG Games offered via The Company Services.
prospective Players acquire no rights therein by using The
In addition, other content related to The Company Services,
but not limited to, the software, images, pictures, graphics,
videos, music, audio and text (the "
Site and Mobile
") belong to The Company
or one of its companies and/or its licensors and is protected by
other intellectual property, or other rights. Players and
prospective Players acknowledge
and agree that they are only permitted to use The Company
expressly set out in this Agreement and such Players and
prospective Players obtain
no rights in the Site and Mobile Content, or any part thereof.
Under no circumstances
You may use the Site and Mobile Content without The Company's
All content and use of The Company Services is for personal,
use only. All other use is strictly prohibited and You will be
solely liable for
any damages, costs or expenses arising out of or in connection
with the commission
of any prohibited activities.
Use of Player Accounts
In order to login and play RVG Games via The
Company Services, whether
for Free Practice Play or for Real Money Play, you will have to open a
which will constitute Your Company identification thereafter for as long
as You use The Company Services.
By personally opening a Player Account You hereby confirm and
You are at least 18 years of age or such higher minimum legal
age of majority as
stipulated in the laws of jurisdiction applicable to You and,
under the laws applicable
You have to provide all necessary details to open a Player
Account, which shall
include, name, address, contact email and/or personal telephone
number. The details
submitted by you in the registration forms are correct, true and
complete. It is
Your responsibility to update Your Player Account of any changes
to Your registration
details. You hereby expressly consent that We may, at our own
some or all of the details submitted to Us via The Company
the Company's - partners for the purposes of carrying out
various functions required
for delivery of The Company Services, including for the purposes
and authentication of Your personal details, as well as for the
purposes of communicating
to You promotional material and information relating to The
The Company Partners’ products and services. Please see Our
for further details,
which you hereby accept. Should any of the information that You
provide to Us be
untrue, inaccurate, misleading or otherwise incomplete, You will
be in breach of
contract and We reserve the right to terminate Your Player
Account immediately and/or
prevent You from using The Company Services, in addition to any
action that We may choose to take.
Your Company Player Account is for Your personal use only and
into your Player Account may only be used to play via The
Verifications procedures will be carried out when you deposit
funds in your Account.
You may not use Your Player Account on behalf of another person.
You may only create
one Player Account with The Company and shall only use The
Services using such single Player Account. Any use of Your
Player Account is strictly
for Your own private purposes. We take absolutely no
responsibility for any third
party accessing Your Player Account and We shall not be liable
for any losses incurred
by You as a result of such an event. Any activation of Your
Player Account while
using the correct Password and Username will be considered by Us
as a valid entry
by You into Your Player Account. Should You become aware of any
of Your Player Account You are obligated to immediately notify
us and we will suspend
your Player Account pending further investigation of such
Any funds held in your Player Account do not accrue interest.
You will not be able
to place any bets using The Company Services in an amount
the total amount of money in Your Player Account. You shall not
treat The Company
as a financial institution.
You are fully responsible for paying all monies owed to The
agree not to make any chargebacks, and/or deny or reverse any
payment made by You
in respect of The Company Services. You will reimburse Us for
denial or reversal of payments You make and any losses suffered
by Us as a consequence.
You do not already have an existing Player Account with
Aspire Global International LTDAspire Global 7 Limited in Your
name and/or You are not using The Company Services through
Player Account using Your credit card information. Should You
attempt to open more
than one Player Account, under Your own name or under any other
name, or should
you attempt to use The Company Services by means of any other
account, We will be entitled to immediately close all Your
accounts, retain all
monies in such accounts and bar You from future use of The
You fully understand the methods, rules and procedures of The
Services and Internet gambling in general. You understand that
it is your responsibility
to ensure the details of bets and games are correct. You will
not commit any acts
or display any conduct that damages the reputation of The
You are solely responsible for recording, paying and accounting
to any relevant
governmental, taxation or other authority for any tax or other
levy that may be
payable on any winnings paid to You.
You are solely responsible for any telecommunications networks
and Internet access
services and other consents and permissions required in
connection with Your use
of The Company Services.
You are not a resident of the United States of America.
You are responsible for maintaining the confidentiality of Your
Player Account including
Your Username and Password and for restricting access to Your
computer, and You
agree to accept responsibility for all activities that occur
under Your Player Account.
You must keep Your Username and Password confidential and You
should not disclose
them to any other individual. In order to keep Your Password and
You should follow these security tips:
Never write or otherwise record Your Username or
Password in a way that can be understood
by someone else.
Never divulge Your Username and Password to any other
Avoid Username and Password details that may be easy to
guess such as birthdays/telephone
numbers, spouses and/or children's names, etc.
Inform us immediately (by contacting Our support team)
of any unauthorized access
to Your Player Account or any suspicion that someone
else knows Your Username and
You shall be solely responsible for all transactions conducted
in relation to your
Player Account using your Username and Password. Every person
who identifies himself/herself
by entering Your correct Username and Password is assumed by Us
to be You and all
transactions where the Username and Password have been entered
correctly will be
regarded as valid and authorized by You.
The Company retains full authority over the issuing,
maintenance, and closing
of Player Accounts at The Company. However contractual
made will be honored. The decision of The Company management as
any aspect of a User's Player Account and use of The Company
is final, binding and shall not be open to review or appeal.
If you have not logged in to Your Player Account for
twelve (12) consecutive months then your Player Account will be
considered a "dormant account"
and We will charge a5€ monthly maintenance fee on the balance of
such dormant account.
If your Player Account remains dormant for more than thirty (30)
months, We will remit
Your Player Account balance (if any) to You, after deducting the
If Your current location is unknown or You have failed to
provide up to date means of
making such remittance, the remaining funds (if any) shall be
transferred to the Malta Gaming Authority (MGA).
The first monthly maintenance fee will be charged at the end of
the last month after which your account became dormant.
The monthly maintenance fee shall not be charged if there are no
funds in the dormant account.
For German players only- On 01.07.2012, the German authorities
introduced a taxation of betting stakes for sports bets. In
with § 17 of the racing bets and lotteries act, taxation of
betting stakes will be set at 5% of the stake. In the case of
the customer will pay a fee towards the taxation amount which
will be deducted from their winnings. The fee will be 5% of
(stake multiplied by the odds). Once the taxation fee has been
deducted from the gross winnings, the net winnings will be
transferred to the customer’s account.
This amount will be charged to users whose permanent place of
residence is in Germany and who are in Germany at the time of
placing a bet. This does not apply when users
place bets from outside the Federal Republic of Germany. For
taxation purposes, the company is therefore permitted to use
geolocation technology to determine the actual location of
the user at the time of placing a bet and to save this
information for use in taxation calculation and auditing by the
financial authorities. Furthermore, the company is also required
to divulge this information upon legal request.
For German and Austrian Players: We will apply a BuyWin fee in the amount of 5.3% on all stakes, whereby odd cent amounts will be rounded up to the next full cent amount. This BuyWin fee will be deducted together with the stake from Your Player Account. By way of example, in case You place a stake in the amount of EUR 1, an additional amount of EUR 0.053 will be deducted from Your Player Account balance (total amount deducted from Your Player Account balance: EUR 1.053). In case You use bonus funds, We will deduct the BuyWin fee from Your bonus funds as long as You have sufficient bonus funds based on the same principle applying to non-bonus-based stakes and otherwise the BuyWin fee will be deducted directly from your Player Account balance.
It is your responsibility to make sure that you read and
understand all the rules
and procedures of the RVG Games on the Website(s) including
the Games Rules and the Games Procedures, prior to playing Real
games or bets.
It is prohibited for you to transfer, sell and/or acquire player
accounts to and
from other players, and it is further prohibited to transfer
funds amount player
You may close Your account at any time and We will return to You
any and all funds
from Your Player Account subject to the deduction of relevant
To close Your Player Account You should contact customer support
in written form.
The effective closure of the Account will correspond to the
termination of the T&C.
In case the reason behind the closure of the Account is related
to concerns about
possible gambling addiction the Player shall indicate it. The
method of repayment
will be at our absolute discretion All Retention procedures need
to be reviewed
and considered. Any depositing player who asks to close his
account will be subjected
to retention attempts. Retention procedure include contacting
You through different
channels for clarifying the reason for the request and specific
treatment in order
to solve possible problems to improve the customer satisfaction.
Your Player Account is made up of a real money funds balance and
a bonus funds balance. If you have both real money funds and
bonus funds in your Player Account, the next wager you make will
use real money funds first. If your you place a bet where the
real money funds in your Player Account is not sufficient to
cover such bet and you use bonus funds to cover the rest of such
bet, your winnings from any such bet placed by you, will be paid
to you in proportion to the real money funds and bonus funds you
have used to place such bet. By way of example only, if you
place a bet of £10 (ten pounds), of which such bet is made up of
£4 (four pounds) from your real money balance and £6 (six
pounds) from your bonus balance and such bet generates a win of
£30 (thirty pounds), your Player Account will be credited with
£12 (twelve pounds) to your real money balance and £18 (eighteen
pounds) in bonus funds to your bonus balance. All such winnings
generated by bonus funds will be subject to the terms of the
You may at your discretion choose to exclude yourself from using
for a definite or an indefinite period. In order to block
your access to The Company Services you
may send an email to support@Hopa.com;
you may use the cooling off period function
where you can suspend your account.
For further information please see our
You may also choose to impose a ceiling on the maximum losses,
maximum wagers and/or
maximum time per session
Certain services include our “BuyWin” feature. For these Services (the “BuyWin Services”), a fee (“BuyWin Fee”) is charged on every bet. The BuyWin Fee will be displayed before the relevant BuyWin Service starts and you will be asked to click “OK” to indicate your acceptance of the BuyWin Fee before you can continue.
The BuyWin Fee will be deducted, together with your stake, from your Player Account as further described in Section 4.16. Odd cent amounts will be rounded up to the next full cent amount. By way of an example, if the BuyWin Fee is 3.33% and your stake is £/€1, the total amount deducted from your Player Account will be £/€1.04 – that is, your stake of £/€1 plus the BuyWin Fee of £/€0.04.
If you use bonus funds to make your stake on a BuyWin Service, we will deduct the BuyWin Fee from your bonus funds balance (provided you have sufficient bonus funds) based on the calculation described in Section 4.16; otherwise, the BuyWin Fee will be deducted from your Player Account balance.
The Company Interactive System is a secured environment which only
allows a Player to access The Company Services if such Player has passed
through our secured networks which use state of the art encryption for
and Password data. You will not be able to access The Company Services
without passing through our customer security login process, and any Player
bypasses our Interactive System shall be prosecuted to the full extent of
Prohibited Uses of The Company Services
You hereby confirm and acknowledge that:
You are not depositing funds originating from
criminal and/or un-authorized activities.
You are not otherwise conducting criminal activities
and/or intending to utilize
your Player Account in connection with such
You are not using or intending to use or intending
to allow any other person to
use your Player Account in relation to The Company
Services for any prohibited
or unlawful activity, including but not limited to,
fraud or money laundering, under
the laws of your jurisdiction or any other
applicable laws in any other jurisdiction.
The credit/debit card details, or those of any other
means of payment used to deposit
funds in Your Player Account, given by You when you
register to use The Company
Services, are those of the registered Player Account
holder and such cards are not
stolen or reported lost. Without derogating from the
aforementioned, should You
use a credit/debit card or any other form of payment
which is not in Your private
and personal name, We will presume that You have
received complete and sufficient
consent from the rightful owner and/or the person
whom name is used on such payment
instrument to make use of such payment instrument
for the purposes herein, prior
to Your engagement with Us.
You have not held a Player Account with Us that was
terminated or suspended, and
You have not notified Us, now or in the past, that
You have a gambling addiction.
You shall not break in, access or attempt to break
in to The Company
Services. In any case of suspected break-in to The
Company Services we
shall immediately terminate Your Player Account,
seize all funds available through
that account pending our investigation, and notify
the relevant authorities.
You shall not intentionally disconnect from a RVG
Game while using The Company
Services. If We determine, in Our sole discretion,
that You are in breach of this
clause, We may terminate Your access to The Company
and/or have Your Player Account blocked. If Your
Player Account is terminated or
blocked in such circumstances, We are under no
obligation to refund You any funds
that may be in Your Player Account.
You shall not be involved in any fraudulent,
collusive, fixing or other unlawful
activity in relation to Your or third parties'
participation in any of the Games.
If any suspicious, improper, fraudulent, or unlawful activities
are attempted and/or
performed through the use of The Company Services We will be
to terminate and/or block your Player Account and seize all
funds available through
that account. We also reserve the right to disclose any and all
details of your
Player Account to the relevant authorities.
Artificial Intelligence - Robots: You are not allowed to use any
which, in our opinion, is endowed with artificial intelligence
("AI Software") in
connection with your use of the Services. We constantly review
the use of the Services
in order to detect the use of AI Software and in the event that
we deem it has been
used we reserve the right to take any action we see fit,
including immediately blocking
access to the Services to the offending user, terminating such
user's account and
seizing all monies held in such account.
Should You suspect that any player using the Services is
colluding with another
player or cheating, please let the Company know via email to
Currency and Payments
For the avoidance of doubt it is hereby declared that when
referring to currency
in this Agreement the currency stated shall either be Euro
and/or any other currency
accepted by Us and in accordance with the Player's choice of
currency in his/her
A Player holding a valid Player Account may cash out their
winnings according to the cashout limits described in the
You understand that all financial account transactions will be
handled by Us, or
third party electronic payment processors and/or financial
institutions on Our behalf
and checks on financial account transactions shall be done to
prevent money laundering.
To the extent that they do not conflict with the terms of this
Agreement, You agree
to be bound by the terms and conditions of such third party
electronic payment processors
and/or financial institutions. We reserve the right to run
credit checks with third
parties using the information submitted to Us by You through the
opening of the
Player Account or by any other means.
We reserve the right to refuse accepting and paying through any
means of payment,
such as certain credit cards, personal checks, electronic
wallets and any other
types of payment methods. We reserve the right to credit You
back using the same
method as You have previously deposited with, for as long as the
method so used
You understand that by accepting a bonus payment offered by Us
to You, You are bound
by the rules and regulations of Our
We may, at any time, set off any positive balances in Your
Player Account against
any amount owed by You to Us. By way of example, in the event
that following the
settlement of a bet in Your Player Account a resettlement is
required, The Company
shall be entitled to deduct from Your Player Account any
required amount of money.
All payments into Your Player Account must be from a single
payment source, such
as a debit card or charge card, on which You are
the named account
holder. Deposit limits may apply depending on a number of
We reserve the right to charge you administrative fees during
your deposits and withdrawals as shall be detailed in the
(From the April 14th 2020, the use of credit cards will no longer be accepted as a payment
method to deposit or withdraw with UK online casinos)
General Conditions of Use E-voucher applying to E-PRO solution
• E-PRO is a payment solution providedby EMP Corp, an
E-money agent, based on E-money and E-wallet.
• E-PRO is an E-Voucher issued by EMP Corp, being resold by
First Remit Limited (UK), a registered money service
Her Majesty's Revenue and Customs certificate number
12679642 & fully authorizedby the UK Financial Conduct
as a payments institution, with reference 622935.
• E-Pro e-Vouchers resold by First Remit will show in your
card statement as "Online Payment".
• An E-VOUCHER, constituting electronic money, is generated
in the event of an intervention by EMP Corp
to pay for the services offered on the MERCHANT SITE.
• If the payment service provider is EMP Corp, the
transaction will result in the creation and purchase
of electronic money issued by an E-money Issuer, to be used
to credit an E-wallet.
No refund can be completed for funds subject to wagering
requirements or restrictions.
A refund request will only be considered if it is requested
within the first twenty-four
(24) hours of the alleged transaction, or within thirty (30)
days if a Player alleges
that another individual (or a minor) has accessed his/her Player
If Your request for a refund or reverse transaction gives Us
grounds to require further verification of Your identity in
order to comply with Our legal and/or regulatory obligations or
to prevent unlawful or fraudulent behaviour, We may withhold any
refund or reverse transaction until Your identity has been
verified in accordance with applicable law.
Such circumstances which may require Us to perform such further
identity checks include (but are not necessarily limited to)
where: (i) You request that a refund be made via a different
payment than that used for making deposits to Your account; or
(ii) there are reasonable grounds to suggest that a Player
Account User has not set up the Player Account on his/her own
behalf (and has done so on behalf of someone else, i.e. a third
When conducting the identity checks referred to in this Section
[8.3], We shall require such additional verification as is
permitted under applicable law to ensure that Our legal and
regulatory obligations are satisfied.
In the event that You fail to satisfy Our requirements for
further verification of Your identity, We shall take such steps
as We are required to take to ensure that We comply with Our
legal and regulatory obligations. This may require Us to refuse
Your request for a refund or reverse transaction, close Your
Account and could result in a forfeiture of funds. You may not
be entitled to appeal such action, except where such right of
appeal is required by applicable law in the country or state in
which You live and this is not prevented by Our own legal and
Notwithstanding anything else in the Refund Policy, Bonus
Policy, or any additional terms or rules which govern the
provision of any gambling promotion to You, You shall not be
prevented from withdrawing:
(i) Your deposit balance,
(ii) winnings from wagers made with funds in that deposit
(iii) winnings from any bonus which are not subject to
wagering requirements or restrictions (or for which wagering
requirements or restrictions have been satisfied),
except where We are required to prevent such withdrawal of
funds in order to comply with Our legal and regulatory
obligations (including anti-money laundering requirements).
If You have a complaint, You can check the below link where you
will find all the
ways you can contact us on: http://Hopa.com/ContactUsMail.aspx
We will use best efforts to resolve a reported matter promptly.
be escalated internally according to the urgency and nature of
the complaint, and
once a solution has been identified it will be made known to You
If You have a query with regard to any transaction, You may also
contact Us with
details of the query. We will review any queried or disputed
transactions. Our judgment
If for some reason You are not satisfied with the resolution of
Your complaint by Us,
You can complain either our appointed ADR service, ThePOGG.com,
or the Malta Gaming Authority.
Contact details for ThePOGG.com are as follows:
Address:PO Box 2089, Liv ingston, West Lothian, EH540GF,
Cpmplaints should be submitted via the form on the following
Contact details for the MGA are as follows:
Address: Suite 1, Level 3, TG Complex, Brewery Street,
Mriehel, Birkirkara BKR 3000, Malta
Telephone Number: +356 21316590/1/3/4
If you are playing from the European Union, you can refer any
dispute you have in connection to
the services provided by the Company through the European
Commission's Online Dispute Resolution Platform available at
THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT ARE PROVIDED
"AS IS". WE MAKE NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED
BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED
AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A
PURPOSE, COMPLETENESS OR ACCURACY OF THE RVG GAME, INTERACTIVE SYSTEM, OR
AND MOBILE CONTENT, OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATION.
WE MAKE NO WARRANTY THAT THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND
CONTENT WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR
THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER, OR THE
DEVICE, THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS
FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR
OF ANY INFORMATION OBTAINED BY YOU THROUGH THE COMPANY SERVICES.
IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT
SETTLEMENT OR OTHER ELEMENTS OF THE COMPANY SERVICES OR INTERACTIVE SYSTEM OR RESULTING
IN LOSS OF DATA, WINNINGS OR BONUSES ANYTHING ANALAGOUS THERETO BY YOU OR ANY DAMAGE TO YOUR
COMPUTER EQUIPMENT OR SOFTWARE, OR MOBILE DEVICE, WE SHALL IN NO WAY BE LIABLE TO YOU AND WE
RESERVE THE RIGHT TO VOID ALL RVG GAMES IN QUESTION, VOID ANY PAYMENTS, VOID ANY BONUSES AND
TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS SAVE THAT WE ARE NOT REQUIRED TO PROVIDE ANY BACK
UP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.
IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR
OTHER ELEMENTS OF THE COMPANY SERVICES AND/OR INTERACTIVE SYSTEM, RESULTS IN YOU RECIEVEING ANY WINNINGS,
BONUSES AND/OR YOU GENERATE ANY ADDITIONAL WINNINGS FROM SUCH WININNGS AND/OR BONUSES WHICH YOU HAVE RECIEVED,
WE RESERVE THE RIGHT TO CORRECT THE EFFECT OF SUCH ERRORS, BUGS OR VIRUSES, INCLUDING WITHOUT LIMITATION BY:
(1) VOIDING THE WININNGS AND/OR BONUSES AND/OR ANY ADDITIONAL WINNINGS GENERATED FROM SUCH WININNGS AND/OR BONUSES;
(2) DEDUCTING THE WININNGS AND/OR BONUSES AND/OR ANY ADDITIONAL WINNINGS GENERATED FROM SUCH WININNGS AND/OR BONUSES FROM YOUR PLAYER ACCOUNT; AND/OR
(3) SET OFF THE WININNGS AND/OR BONUSES AND/OR ANY ADDITIONAL WINNINGS GENERATED FROM SUCH WININNGS AND/OR BONUSES AGAINST ANY MONEY OWED TO YOU BY THE COMPANY.
WE SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET
OR MOBILE DEVICE COMPANY, OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED
GAIN ACCESS TO THE SERVER THAT HOSTS THE COMPANY SERVICES.
Limitation of Liability
You hereby acknowledge and agree that betting might result in
losing monies and that all losses incurred by You as a
result of betting via The Company Services will be Your sole
Your decision to use The Company Services is made at your own
We shall not be liable in contract, tort, negligence, or
otherwise, for any loss
or damage whatsoever arising from or in any way connected with
Your use of The Company
Services whether direct or indirect, including, without
limitation, damage for loss
of business, loss of profits, business interruption, loss of
or any other pecuniary or consequential loss (even where We have
been notified by
you of the possibility of such loss or damage).
We shall not be liable in contract, tort, negligence, or
otherwise, for any loss
or damage whatsoever arising from or in any way connected with
Your use, of any
link used in connection with The Company Services. We are not
for the content of any linked sites.
You confirm that We shall not be liable to you or any third
party for any modification
to, suspension of or discontinuance of The Company Services.
Without derogating from Section 10, You agree that, in the event that the Interactive System or The
Services fail to operate correctly as a result of, but not
limited to, any delay
or interruption in operation or transmission, any loss or
corruption of data or
communication or lines failure, any person's misuse of The
or their contents or any error or omission in content or any
other factors beyond
The Company will not be responsible for any loss,
including loss of winnings,
that may result; and
If any such errors result in an increase in winnings
owed or paid to You, You shall
not be entitled to the winnings falling within such
increase. You shall immediately
inform the Company of the error and shall repay any
winnings credited to
Your Player Account in error to The Company (as
directed by The Company)
or The Company may, at its discretion, deduct an
amount equal to those winnings
from Your Player Account or set off such amount
against any money owed to You by
Miscarried and aborted games, Errors
In the event of a game, bet or system malfunction all bets
and/or wagers are void.
In the event a game or bet is started but miscarries because of
a failure of the system,
The Company shall refund the amount wagered in the game or the
bet, as applicable, to You
by crediting it to the Your Player Account or, if the account no
longer exists, by paying
it to You in an approved manner; and if You have an accrued
credit at the time the game miscarried,
credit to Your Player Account the monetary value of the credit
or, if the account no longer exists,
pay it to You in an approved manner.
If The Company mistakenly credits You with winnings that do not
You, whether due to a technical or human error or error in the
published pay tables
or gaming software, or otherwise, the amount will remain
property of the Company
and the amount will be transferred from Your Player Account. If
prior to The Company
becoming aware of the error You have withdrawn funds that do not
belong to You,
without prejudice to other remedies and actions that may be
available at law, the
mistakenly paid amount will constitute a debt owed by You to The
In the event of an incorrect crediting, You are obliged to
notify The Company
immediately by email.
You agree to fully indemnify, defend and hold Us, and Our
officers, directors, employees,
agents, contractors and suppliers, harmless, from and against
all claims, liabilities,
damages, losses, costs and expenses, including legal fees,
arising out of any breach
of this Agreement by You, and any other liabilities arising out
of Your use of The
Company Services or use by any other person accessing The
Services using Your User identification, whether such use is
with or without Your
knowledge and/or express authorization.
In addition to any other remedy available, if you breach any of
these terms and
conditions of this Agreement or The Company has reasonable
grounds for suspecting
that You have breached the terms and conditions of this
Agreement, in addition to
any other remedies available to The Company, Your winnings may
at the discretion of The Company and The Company may retain any
balance then existing in Your Player Account on account of any
damages or other
amounts owed by You to The Company pending investigation and/or
of any legal proceedings. Failure to comply with this Agreement
may also result
in disqualification, Player Account closure and/or legal action
being taken against
Changes to the Agreement
We reserve the right to change these Terms of Service, the Games
Rules, Bonus Policy and Cash Out Policy at any time, so we
encourage you to re-visit this page frequently to be updated of
any amendments to these terms. We will provide prior notice to
you through your account of substantial changes of these Terms
of Service (and any related terms) and/or we will send you an
e-mail regarding such changes to the e-mail address linked to
your account. Such substantial changes will take effect seven
(7) days after such notice was provided on any of the above
mentioned methods. Otherwise, all other changes to these Terms
of Service are effective as of the stated “Last Revised” date,
and your continued use of the Services after the Last Revised
date will constitute acceptance of, and agreement to be bound
by, those changes.
If you disagree with the changes made to this Agreement and/or
the Games Rules, the Bonus Policy and the Cash Out Policy, you
cease all activity in your Player Account including using The
Services, close your Player Account and request that We
unsubscribe you from all
correspondence from The Company Services.
As part of your use of The Company Services We may provide you
chat facility which is moderated and subject to controls. We
reserve the right to
review the chat and to keep a record of all statements made on
such facility. Your
use of the chat facility should be recreational and socializing
purposes and is
subject to the following rules:
You shall not make any statements that are sexually
explicit or grossly offensive,
including expressions of bigotry, racism, hatred or
You shall not make statements that are abusive,
defamatory or harassing or insulting
to the operators of The Company Services;
You shall not make statements that advertise,
promote or otherwise relate to any
other online entities.
You shall not make statements about The Company, The
or any other Internet site(s) connected to The
Company that are untrue and/or
malicious and/or damaging to The Company.
You shall not collude through the chat rooms or
In the event of Your breaching any of the above provisions
relating to the chat
facility, The Company shall have the right to immediately
Player Account. Upon such termination The Company shall refund
to You any
funds which may be in Your Player Account over and above any
amount which may be
owing to Us at such time (if any). The Chat room functionality
may be removed by
The Company should it be abused
PLEASE NOTE: When using the chat facility any personally identifiable
that You submit, can be read, collected, or used by The Company, and The
is not and shall not be responsible for the personally identifiable
that You choose to submit via the chat facility.Suspicious chats will be
to the appropriate authorities.
Before a prize will be paid on any winning RVG Game, it must be
to this Agreement and the rules and procedures set by The
Company. We reserve
the right to make the sole and final decision as to the RVG
Game's winning status
and Our decision will be final, binding and subject not subject
We may, at Our sole discretion, refuse to register and provide a
to any individual or close a Player Account, and to limit or
refuse a wager. Subject
to the provisions of this Agreement, in the event a Player
Account is closed or
refused, We shall honor the contractual obligations already
By signing this Agreement and ticking the appropriate box upon
You hereby agree to receive any communications or advertising
from The Company regarding its services or products including by
mail and SMS. Should You wish to "opt-out" of receiving
communication from us at
any time please let us know by sending a blank message with the
word "remove" to
Should You wish to "opt-out" of receiving SMS marketing messages
from us at any time please let us know by replying "stopmessage"
to any of our SMS
sent to you.
We reserve the right to suspend, change, modify, add or remove
any RVG Game(s) used
by The Company Services without any prior notice to Our Players
immediate effect. We shall not be liable for any loss suffered
by You resulting
from any changes made and You shall have no claims against The
We reserve the right to offer, from time to time, bonuses and/or
special offers and that any such offer will be subject to its
own rules and conditions.
We reserve the right to withdraw any of these special offers and
bonuses at any
time. In the event that The Company believes a user of The
Services is abusing or attempting to abuse a bonus or other
promotion, or is likely
to benefit through abuse or lack of good faith from a gambling
policy adopted by
The Company, then The Company may, at its sole discretion, deny,
or withdraw from any user any bonus or promotion, or rescind any
policy with respect
to that user, either temporarily or permanently, or terminate
that user's access
to The Company Services and/or block that user's Player Account.
we The Company reserves the right to decline any pending cashout
You agree that We may, at our sole discretion, assign this
in whole or in part, to any third party or person upon prior
notice to you, and you will be
deemed as having given you to consent to such assignment if You
continue using The Company Services following receipt of such
You understand that you will receive electronic communications
from us, posted via
the Aspire Global International LTDAspire Global 7 Limited Services and/or sent to you via e-mail.
All such communications
will be considered "in writing" and will be considered received
by you after 4 business
days, whether you have actually received them or not.
The enforceability or validity of any part of this Agreement
shall not affect the
validity and enforceability of the remainder of this Agreement.
This Agreement contains the entire agreement between You and Us
relating to use
of the Aspire Global International LTDAspire Global 7 Limited Services.
This Agreement has been drafted in the English language. In the
event of any discrepancy
between the meanings of any translated versions of this
Agreement and the English
language version, the meaning of the English language version
No waiver by Us of any terms of this Agreement shall be
construed as a waiver of
any preceding or succeeding breach of any terms of this
Unless otherwise expressly stated, nothing in this Agreement
shall create or confer
any rights or any other benefits to third parties.
Nothing in this Agreement shall be construed as creating any
trust arrangement, fiduciary relationship or any other form of
between You and Us.
This Agreement shall be governed by, and interpreted in accordance with, the
laws of Malta you irrevocably submit, for Our benefit, to the exclusive
of the courts of Malta to settle any disputes (including claims for set off
counterclaims) which may arise in connection with the creation, validity,
interpretation or performance of, or the legal relationships established by,
Agreement or otherwise arising in connection with this Agreement.
GENERAL SPORT BETTING TERMS
These Betting Rules are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Betting Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
The minimum amount you may wager on our sports betting products is £0.10. Your maximum amount for a bet differs between sports, leagues and bets. You will see the exact value specified in the field where you enter the stake amount, when placing a bet. We make no guarantee that any bet placed within or for the maximum stake shall be accepted.
Terms & Conditions.
We reserve right to refuse the whole or any part of any bet request for any reason and at our sole discretion. Individual bet requests may be reviewed and an alternative price or stake offered at our sole discretion.
We accept bets made online. Bets are not accepted in any other form (email, telephone, fax, etc.) and if received will be void, win or lose.
We reserve the right to refuse/cancel any bet or part of a bet before the game starts and to make ambiguous bets void, without providing any justification.
Customers cannot cancel or change a bet once the bet has been placed and confirmed.
Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted which includes an event after its start time, unless it is a live-betting event, the match/bet will be treated as a non-runner.
Irrespective of which betting odds format you select for odds to be shown in your customer account, all bets will be settled based on American odds.
Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) we reserve the right to void the bet, win or lose.
We reserve the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach etc.
We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) match rigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with Aspire Global International LTD across any or all of our betting channels.
When an event is cancelled, all related bets will be void automatically and accounts refunded.
If any match is abandoned due to injury, bad weather, crowd trouble etc. all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.
We do not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.
Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be cancelled.
We offer you the ability to bet in play on a variety of global sporting events and while we do make every effort to ensure all live betting information is accurate, there may be situations where such information is incorrect, due to delays or otherwise. When checking live betting odds, live event start times or any other live event markets, please be aware that such information is provided as a guide only and we accept no liability for the outcome of any inaccuracies which may occur. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
The official result is final for settlement purposes except where specific rules state the contrary. The podium position in Grand Prix racing, the medal ceremony in athletics and any similar official ceremony or presentation in other sports are to be treated as the official result.
Winnings will be credited to the customer’s account following confirmation of the final result.
We reserve the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us.
We reserve the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, we reserve the right to cancel any bet that may have been accepted retroactively.
19. LIMITATIONS ON YOUR WINNINGS ON SPORTS BETTING
Unless stated in any promotion terms the following will apply to your bets on our sports products or services:
The maximum winnings from sports betting
are exclusive of the stake which you place.
The maximum amount of winnings which is payable to you with respect to any bet on our sports products and services is £90,000 (ninety thousand pounds) (the "Maximum Win Per Bet"). By way of example, if you win £100,000 (one hundred thousand pounds) on a bet on our sports products and services (without the application of the Maximum Win Per Bet cap), the actual winnings credited to your Player Account will be capped at £90,000 (ninety thousand pounds).
The maximum amount of winnings which is payable to you with respect to bets on our sports products and services in any calendar month is £90,000 (ninety thousand pounds) ("Maximum Winnings Per Month"). By way of example, if you win £120,000 (one hundred thousand pounds) on a bet or series of bets on our sports products and services (without the application of any cap on winnings) in a particular calendar month, the maximum winnings on such bets credited to your Player Account will be capped at £90,000 (ninety thousand pounds).
We reserve the right not to accept any bet if the winnings for such bet will cause the Maximum Win Per Bet and/or Maximum Winnings Per Month limits to be exceeded.
If we reasonably believe that you are acting together with another player or group of players in placing bets on our sports products or services containing the same or related selections on particular event(s), we shall be entitled to apply the Maximum Win Per Bet and the Maximum Winnings Per Month caps to the aggregate of the winnings from the relevant bets placed by you and the other players, whom we reasonably believe to be acting together, as if such bets were placed by you alone rather than applying the Maximum Win Per Bet and Maximum Winnings Per Month caps separately to the winnings of each individual player.
If you have placed several identical bets (single bets or combination bets, single or multiple) and the winnings exceed the Maximum Winnings Per Month, we may reduce the stakes that you have placed on these bets so that the winnings are within such limits.
Where you place a bet on a sport which is regulated by a sports governing body included in Part
3 Schedule 6 of the Gambling Act 2005 or published on the Gambling Commission's website
(each a “Sports Governing Body”), in order for your bet to be accepted as a valid bet by us, you must not be in breach of any rules concerning irregular and/or suspicious betting or misuse of information relating to: (i) the applicable Sports Governing Body; (ii) any other professional body of which You are a member of; or (iii) your employers. If we suspect you are in breach of the foregoing, we reserve the right to void the relevant bet.
PLEASE PRINT AND RETAIN A HARD COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Updated on 2023.03.14