Even if it’s not been your lucky month, we’ll make sure you get money back.
Every game you play, boosts your monthly cash back!
MONEY BACK GUARANTEE
Enjoy playing more, knowing you’ve got the security of cash back.
WHAT IS CASH BACK?
Monthly cash back is a bonus awarded to top level VIP players. It works as a kind of insurance, giving you money back if it’s not been your lucky month.
CAN I GET CASH BACK?
Yes, you can! If you’re a Platinum, Premium or Prestige VIP player you will already be eligible. If not, contact our support team on chat to find out more about climbing the VIP ladder in order to qualify. The higher your VIP level, the more you’ll get back every month!
WHEN DO I GET IT?
The cash back bonus is issued on the 3rd Monday of the following month and covers the previous month’s full calendar.
TERMS OF SERVICE / END USER LICENSE AGREEMENT
• A minimum deposit is required.
• The monthly cash back bonus is based on losses on all games for one full calendar month.
• The cash back bonus is issued on the 3rd Monday of the following month and covers the previous month’s full calendar.
• Contact your Personal Account Manager to claim your monthly cashback bonus and for more details on how to keep your account active in order to qualify.
Hopa may cancel, amend or modify any promotion, competition, bonus or special offer by publishing the amended or modified terms or notice of cancellation on the relevant internet page of the promotion, competition or special offer. Such amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, competition or special offer is not capable of being conducted as specified as a result of exceptional circumstances.
Please note that Hopa will not exercise this right to amend, modify or cancel any promotion, competition of special offer under this term for players who have already opted into the relevant promotion, competition or special offer, made a deposit in expectation of receipt of a bonus or otherwise commenced play in relation to the relevant promotion, competition or special offer where to do so would affect the ability of these players to:
• receive or accrue the relevant bonus;
• fulfil the remaining qualifying criteria for the relevant promotion, competition or special offer;
• use, access or retain any bonuses already received or accrued,
except where the relevant Customer(s) has engaged in fraudulent or unlawful behaviour or where the amendment, modification or cancellation of the promotion is required to enable Us to comply with our legal and/or regulatory obligations. Notwithstanding anything else in this Bonus Policy or any additional terms or rules which govern the provision of any gambling promotion to players, players shall not be prevented from withdrawing:
• their deposit balance,
• winnings from wagers made with funds in that deposit balance; and
• winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),
except where Hopa is required to prevent such withdrawal of funds in order to comply with legal and regulatory obligations (including anti-money laundering requirements).